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The Customer Service Manager monitors the performance and coordinates the activities of the customer services department. To ensure the highest levels of customer satisfaction, a Customer Service Manager System is required to constantly monitor various parameters that are indicators of good performance. They include customer satisfaction indicators, vendor performance indicators, help desk parameters, order status, and service representative’s quality indicators.

The Customer Service Manager System helps managers streamline the process of monitoring performance and enables the quick decision making that is usually required when addressing a customer’s complaints. The system provides a graphical view displaying call distribution, service performance, operation costs and representative quality indicators. It helps review order status and also displays key performance indicators for customer satisfaction and vendor performance. The overall design is to help Customer Service Managers attain their goal of 100% customer satisfaction.





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